The service is available at all airport information booths, which are staffed from 7 a.m. Interpretation: MSP Airport supports video-remote interpreting services for those who use American Sign Language to communicate.Visual messaging: The airport's vast digital sign network shares public address announcements and displays closed captions on monitors at airline gates and concession venues.Sunflower program: MSP Airport is also a partner in the global sunflower lanyard program, allowing a passenger to self-identify that they may have a special need that requires special attention or consideration during their travels.
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The MAC is also expanding its network of hearing loops at MSP, which employ a magnetic, wireless signal to enhance communications for passengers with hearing aids. Aira provides individuals with visual impairments access to remote assistants via their mobile phones to guide them as they navigate the airport.
The Navigating MSP program has been around for 10 years, and in 2022, MSP Airport debuted a mock aircraft cabin inside the terminal as part of the Travel Confidently MSP Education Center.
This means prospective passengers can experience TSA security screening procedures, explore the terminal, board a plane and meet a pilot, prepare for takeoff, and gather helpful tips and resources prior to their actual flight. Some of the hallmarks of MSP Airport's accessibility initiatives include the Navigating MSP program, which allows passengers who need additional support while flying can do a practice run-through of the airport. "We're committed to continuously improving accessibility and addressing service gaps throughout the passenger experience, with the hope these innovations become standard practice across the airport industry," said Phil Burke, MAC assistant director and TDAC staff liaison. The TDAC consists of community disability advocates, airport staff, airline representatives and contractors, and the Transportation Security Administration.Īndrew Palmberg, who represents the Minnesota Commission for the Deaf, Blind and Hard of Hearing, serves as chair. RELATED: It's after the Fourth of July and there is still a pile of snow at MSP AirportĪccording to a press release, MSP Airport has had the support from the Travelers with Disabilities Advisory Committee whom they've worked closely with to establish the airport's accessibility initiatives. MSP has been at the forefront of creating an accessible passenger experience through investing in technology, infrastructure, training and service." "Accessibility is about working collaboratively with our traveling public, our airlines and our business partners to ensure everyone has equal access to the benefits of air travel. "On behalf of the entire MSP team and our partners, we are honored that ACI recognized MSP Airport for providing the highest level of airport accessibility," said Brian Ryks, CEO of the Metropolitan Airports Commission, which owns and operates MSP Airport.
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